Refund Policy
HOUSE OF HIMALAYAS
CANCELLATION, RETURN, REPLACEMENT, AND REFUND POLICY
1. GENERAL
1.1. House of Himalayas (HoH), having its registered office at Ajeevika Bhawan, Tapovan Road, Raipur, Dehradun (Uttarakhand- India), “HoH”, “we”, “us” or “our” is managing and operating the website/ mobile application available at www.houseofhimalayas.com (collectively referred to as “HoH”, “Website”, “App”), which inter-alia facilitates the sale of products listed on the website. The term “User” or “Users” or “you” or “your” means any individual which uses, accesses or, browses the website and/ or purchases the product/s on the website.
1.2. Our objective is to ensure the best user experience to our customers starting from placing an order to initiating a cancellation, return, replace, and/ or refund. While transacting on HoH, you can expect a hassle-free experience in returning, replacing, or cancelling the Products that you have ordered/ booked and can rely on us as your preferred shopping destination.
1.3. The ‘Terms and Conditions’ published on HoH website shall be read by reference here. This cancellation, return, replace, and refund policy (“Policy”), together with the Terms and Conditions sets out HoH’s procedures and policies in accepting: (a) cancellation, (b) return, and (c) refund (d) replacement thereof. Any cancellation or refund of Products by you are subject to the terms and conditions set out under this Policy.
2. APPLICABILITY OF POLICY
2.1. Acceptance of Terms
By using the HoH website and/or initiating a request for the purchase of Product(s), you acknowledge and agree to the terms outlined in this policy. Please be aware that these terms may be revised or updated periodically. We advise you to review the policy each time you use the HoH website to ensure that you are informed of and understand the terms and conditions applicable at that time.
2.2. This policy is applicable exclusively to purchases made online through our official website, “Houseofhimalayas.com.” It does not extend to products purchased at offline stores or through third-party channels.
3. TERMS OF CANCELLATION
3.1. You can cancel the order any time prior to the dispatch of the Product. The order cannot be cancelled once the dispatch has been initiated.
3.2. The request for cancellation of the order can be made by cancelling the order from ‘My Orders’ section by using the order tracking number, or by calling our customer care number.
3.3. On the receipt of order cancellation request, your order will be cancelled with immediate effect, and the refund process for prepaid orders will be initiated within 24 hours of confirmation of cancellation. The final refund may take up to 14 working days to hit your account.
4. TERMS OF RETURN, REFUND, AND REPLACEMENT
4.1. You may initiate refund, replacement and return of products within 24 hours after the shipment is received by customer.
4.2. Our packages come with tamper proof packaging. Do not accept packages where the seal is tampered and/or outer package is damaged. Acceptance of a tampered or a damaged package will automatically disqualify you from any return claims.
4.3. Short video can be captured by you, while unboxing the delivered package. (This will enable us for hassle-free and fast refund or replacement in case of defected/ wrong item dispatched)
4.4. If you have received a defective, spoiled, Expired, broken, or incorrect product, we suggest that you immediately email us at Contact@houseofhimalayas.com. We will, at our sole discretion, verify whether:
(a) The defects, damages, or discrepancies in the product are acceptable to us, or
(b) Such defects, damages, or discrepancies are due to our error. Following verification, we will decide whether to accept or reject the request for return or replacement.
(c)The replacement product delivery takes 1-7 days after the request is processed.
For verification, we may request that you provide images or a video (up to 60 seconds or 2MB) of the damaged or defective product, images of the product packaging, and/or arrange for our personnel to visit and assess the damage or defect.
Furthermore, based on the assessment of the damage or concern reported in the return or replacement request, HoH may resolve the issue at its sole discretion in a manner deemed appropriate.
(c) Customers are requested to keep the product packaging, MRP, QR/Barcode, product tags, and invoice intact in the event of a return or replacement.
4.6. Please be informed that when you opt to refund/replace the product, upon our verification of the product and the documents relating thereto, the replacement or refund will be processed within a period of 2 (two) business days from the date of receiving of damaged products.
4.7. Refund will be credited to the original source of payment or as per the bank details provided by the customer in the following format:
- Account Holder Name:
- Account Number:
- Bank Name:
- IFSC code:
- Copy of a cancelled cheque/ Bank passbook
4.8 Pan-India Shipping: We deliver to all serviceable pin codes across India.
4.9 Delivery Timeline: Orders are typically delivered within 1–7 business days, depending on your location.
4.10 Order Processing: All orders are processed and dispatched within 1–2 business days.
4. 11 Tracking: A tracking link is shared via email/SMS once your order is shipped.
4.12 Shipping Charges: Shipping is free above the eligible cart value; standard rates apply otherwise.
4.13Address Details: Ensure correct and complete address information to avoid delays.
4.14 Delays: Delivery timelines may vary due to factors beyond our control (weather, courier delays, etc.).
4.15 Non-Serviceable Areas: If a location is not serviceable by our courier partners, you will be notified promptly.
5. CUSTOMER SUPPORT TEAM
For any feedback, concern, or query, you may reach out to us on the below contact details:
Contact No.: +91 9084365465